FAQ

1. HOW LONG DOES SHIPPING TAKE?

Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days and shipping can take an additional 5-10 business days. Please note that international orders may experience longer shipping times due to customs clearance.

2. WHAT IS YOUR RETURN POLICY?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please make sure the item is in its original condition, unworn, and with all tags attached. For more details, please refer to our refund policy.

3. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier’s website.

4. DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that international customers are responsible for any customs duties or taxes imposed by their country’s customs department.

5. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. CAN I CANCEL OR MODIFY MY ORDER?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

7. HOW DO I CONTACT CUSTOMER SUPPORT?

If you have any questions or need assistance, you can reach our customer support team by emailing us at support@psychobunnyofficial.com. Our team is available to help you Monday to Friday, from 9am to 5pm (GMT).

8. WHAT IS YOUR REFUND POLICY?

We have a 30-day return policy for refunds. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund. Please make sure the item is in its original condition, unworn, and with all tags attached. For more details on our refund policy, please refer to our refund policy section.

9. DO YOU OFFER WHOLESALE OR BULK DISCOUNTS?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us at support@psychobunnyofficial.com with your requirements and we will provide you with more information.

10. ARE YOUR PRODUCTS ETHICALLY SOURCED?

Yes, we take pride in ensuring that our products are ethically sourced. We work closely with our suppliers to ensure that they adhere to fair labor practices and environmental standards. We believe in providing our customers with high-quality products that are produced in an ethical and sustainable manner.